The terms that

govern use.

These Terms of Service ("Terms") govern your access to and use of Kly-O ("Kly-O", "we", "us"), a platform that lets you generate images, video, voice and other media using artificial-intelligence models. By creating an account or using the service, you agree to these Terms. If you do not agree, do not use Kly-O.

Kly-O is operated by KLY-O LTD, a company registered in England and Wales (company number 17447615), registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Contact: support@kly-o.com.

1. Who can use Kly-O

You must be at least 18 years old, or the age of majority where you live, to use Kly-O. By using the service you confirm that you meet this requirement and that the information you provide is accurate.

2. Your account

You are responsible for keeping your login details secure and for all activity under your account. Tell us promptly if you believe your account has been accessed without your permission. Accounts and authentication are handled through our identity provider.

3. Credits, plans and payments

Generations are paid for with credits. You can buy one-time credit packs or subscribe to a monthly plan that grants a set number of credits each month. Payments are processed by Stripe; prices are shown before you pay and include applicable VAT. Subscriptions renew automatically each month until cancelled, and you can cancel at any time — your plan then stops renewing at the end of the current period.

Monthly plan credits reset at the start of each billing cycle and do not roll over. Credits bought as one-time top-ups do not expire. Credits have no cash value, are not transferable, and cannot be exchanged for money.

4. Refunds

Credits that have already been spent on a generation are non-refundable. If a generation fails for a technical reason, the credits reserved for it are returned to your balance automatically.

A credit pack or subscription payment can be refunded in full only if none of the credits from that payment have been used; all of its credits are then removed. If 1–50 of its credits have been used, we will review the request, and all generation on the account is paused while we do; if we approve it, only the value of the unused credits is refunded and those credits are removed. If more than 50 have been used, we do not offer a refund, except where the law requires one. Refunding a yearly plan stops its remaining monthly credits.

If a payment is reversed after its credits were used — for example through a bank chargeback or a refund required by law — the used credits are deducted, your balance may go below zero, all generation (including any free pass) is paused and the account is reviewed. While a bank dispute is open, all generation is paused: access returns automatically if the dispute is decided in our favour, and otherwise stays paused until the account has been reviewed. Anything you have already created is never deleted.

5. Acceptable use

You agree not to use Kly-O to create, upload or share content that:

• is illegal, or promotes illegal activity;
• depicts a real, identifiable person without their consent, or impersonates someone;
• is sexual content involving minors, or any child sexual abuse material;
• infringes someone else's intellectual-property or privacy rights;
• is defamatory, harassing, hateful, or incites violence;
• is designed to deceive, defraud, or spread misinformation; or
• attempts to disrupt, reverse-engineer, or abuse the service or its providers.

Faces and likenesses. When you upload a photo of a person, name a person in a prompt, or generate anything resembling a real person, you are responsible for having the right to do so. That means the person is you, that you have their clear permission including permission to create AI-generated media of them, or that you accept the consequences of using a public figure's likeness without authorisation.

Before your first generation involving a real person's likeness, we ask you to accept these responsibilities explicitly. We record that acceptance against your account with the date. We do this so there is no confusion later about what you agreed to.

We may remove content and suspend or close accounts that break these rules. To report content or behaviour that breaks them — including takedown requests from a person or rights holder whose likeness or work appears on Kly-O without permission — email support@kly-o.com and we will review and act promptly.

6. Your content and AI outputs

What you provide. You keep ownership of the prompts, photographs and files you upload. You give us only the permission we need to run the service: to store your inputs, send them to the model providers that produce your results, and keep a copy of finished generations so they appear in your library. We do not sell your content, and we do not use it to train models of our own.

You keep the rights you have in the prompts and files you provide. Subject to these Terms and your having paid for the generation, you own the media you generate with Kly-O and may use it commercially. Because AI models are probabilistic, we cannot guarantee that outputs are unique, accurate, or free of similarity to other works, and you are responsible for how you use them.

7. Our intellectual property

The Kly-O platform, brand, software and design are owned by us and protected by law. These Terms do not grant you any rights in them beyond using the service as intended.

8. Third-party AI providers

Kly-O does not train or host its own models. Generations run on third-party engines, currently including ByteDance (Seedance), Kuaishou (Kling), Google (Veo and Gemini), OpenAI (Sora), MiniMax (H3), Alibaba (Wan), xAI (Grok), Black Forest Labs (FLUX), Runway, Luma, Vidu, ElevenLabs and Replicate. Your prompt and any images you attach are sent to the provider you have chosen so it can produce your result.

Each provider applies its own content rules, and those rules are outside our control and change without notice. A provider may refuse a request we would have allowed — commonly for recognisable faces, brand logos, or characters from films and games — and it may only do so at the end of a render, after the wait. Where a provider refuses, we refund the credits reserved for that generation. We cannot guarantee that any particular model remains available, and we may withdraw or replace one if a provider changes or removes it.

9. Reporting content and takedowns

If content on Kly-O uses your likeness, your work or your brand without permission, email support@kly-o.com with enough detail to identify it and we will review it promptly. We remove content that breaks these Terms and may suspend or close the account responsible. Repeat infringement leads to permanent closure. Nothing in these Terms affects your right to pursue the person who created or published the content.

10. Disclaimers

Kly-O is provided "as is" and "as available". We do not warrant that the service will be uninterrupted, error-free, or that any output will meet your requirements.

11. Limitation of liability

To the fullest extent permitted by law, Kly-O is not liable for indirect or consequential losses, and our total liability to you for any claim is limited to the amount you paid us in the three months before the claim arose. Nothing in these Terms limits liability that cannot be limited by law.

Your responsibility for your content. If you break these Terms — including the promises in section 5 about consent, likenesses and intellectual property — and anyone brings a claim, demand or proceeding against us because of what you created, uploaded, downloaded, published or shared, you agree to indemnify us. That means covering our losses, any damages or settlement, and our reasonable legal and professional costs, in whichever country the claim is brought. This survives the closing of your account.

We will tell you promptly about any claim covered by this section, and will not settle it in a way that admits fault on your behalf without asking you first.

What we cannot limit. Nothing in these Terms excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. If you are a consumer, you keep your statutory rights, including under the Consumer Rights Act 2015, and nothing here reduces them.

12. Suspension and termination

You can stop using Kly-O at any time. We may suspend or end your access if you breach these Terms or to protect the service, our providers, or other users.

13. Availability of the service

Kly-O is provided on an "as available" basis. We do not promise any particular level of uptime, and we may take the service down for maintenance, upgrades or emergencies, sometimes without notice. Generation depends on third-party model providers whose systems we do not control and who may be slow, at capacity, or offline.

We may add, change, withdraw or replace individual models, features, resolutions or output lengths at any time. Models are retired by their makers and new ones appear, so the catalogue will change. If a model you rely on is withdrawn, any unused credits stay in your account and can be spent on anything else on the service. We do not guarantee that a particular model will remain available, and we are not liable for losses caused by a provider changing, limiting or ending their service.

14. Beta and experimental features

Some features are labelled beta, preview or experimental. They may be incomplete, unstable, or removed entirely, and outputs from them may be lower quality. They are offered as they are, without any warranty, and you use them at your own risk.

15. No professional advice

Nothing produced by Kly-O is professional advice. Generated media may contain inaccuracies, invented details, or statements that are simply wrong, and AI models regularly produce confident nonsense. Do not rely on anything generated here as legal, medical, financial, safety or other professional advice, and check anything factual before you publish it or act on it.

16. Payment disputes and chargebacks

Credits are delivered to your account immediately on payment and are consumed the moment a generation runs. If you believe you have been charged in error, contact us first at support@kly-o.com and we will look into it.

While a chargeback or payment dispute with your bank or card provider is open, all generation on the account (including any free pass) is paused, as described in section 4. Your credits stay on the account and everything you have already created stays available. If the dispute is decided in our favour, access returns automatically; otherwise the account stays paused until it has been reviewed. Where a dispute is decided in our favour, we may recover from you the fees the payment provider charges us for it.

17. Automated access, resale and fair use

You may use our API and agent connector for your own projects, within the credits you have bought. You may not resell, sublicense, rent out or white-label access to Kly-O as though it were your own generation service, and you may not share your API key or account with others.

You must not scrape the service, use bots or scripts to create accounts, attempt to reverse engineer or extract the underlying models, circumvent credit limits, rate limits or safety filters, use the service to build a competing model or dataset, or run load, penetration or benchmarking tests against it without our written permission. We may rate limit, throttle or suspend accounts that place an unreasonable load on the service or on our providers.

18. Export controls and sanctions

You confirm that you are not located in, ordinarily resident in, or acting on behalf of anyone in a country subject to UK, EU or US sanctions, and that you are not on any sanctions or restricted-party list. You must not use Kly-O in breach of any applicable export control or sanctions law.

19. Links and material from elsewhere

Kly-O may link to other websites or let you bring in material from them. We do not control those services, we do not endorse them, and we are not responsible for their content, their terms or what they do with your data. Any material you bring into Kly-O must be material you are entitled to use.

20. Events outside our control

We are not liable for failing to perform, or for delay in performing, where the cause is outside our reasonable control. That includes provider outages, internet or hosting failures, cyber attacks, power cuts, changes in the law, government action, industrial disputes, fire, flood and natural disaster.

21. Transferring these Terms

You may not transfer your account or your rights under these Terms to anyone else without our written permission. We may transfer our rights and obligations to another business, for example if Kly-O is sold or reorganised; if we do, your rights under these Terms are not reduced.

22. If part of these Terms cannot be enforced

If any part of these Terms turns out to be unlawful or unenforceable, the rest continues to apply, and that part is treated as replaced by the closest lawful version of what it was trying to achieve. If we do not enforce a right straight away, we have not given it up.

23. The whole agreement

These Terms, together with our Privacy Policy, are the whole agreement between you and us about Kly-O, and they replace anything said or written before. Nothing on our marketing pages, in our documentation, or said in support conversations forms part of this agreement or amounts to a promise about what the service will do. Nobody other than you and us has the right to enforce these Terms.

This does not limit any liability we may have for fraudulent misrepresentation, and it does not affect a consumer's statutory rights.

24. Which parts survive

If your account closes, the sections covering your responsibility for your content, our intellectual property, the disclaimers, the limitation of liability, the indemnity, governing law and this section continue to apply.

25. Changes to these Terms

We may update these Terms from time to time. If we make material changes we will take reasonable steps to let you know, and we will update the date at the top of this page. Continuing to use Kly-O after changes take effect means you accept the updated Terms. If you do not accept them, stop using the service and contact us about any unused credits.

26. Governing law

These Terms are governed by the laws of England and Wales, and disputes are subject to the courts of England and Wales. If you are a consumer resident elsewhere in the UK or in the EU, you keep the benefit of any mandatory protections of the law where you live, and may bring proceedings in your local courts.

27. The community room

Kly-O may run a shared chat room inside the studio. Anything you post there is public to every signed-in Kly-O account, so treat it as published rather than private. Posting is open to customers; reading is open to any signed-in account.

Your messages stay yours. You keep ownership of what you write. You give us permission to show it to other users of Kly-O, and to store and copy it only as far as running and moderating the room requires. You confirm that what you post is yours to post and does not break section 5.

What is not allowed. Section 5 applies in the room in full. In addition: no links to anywhere other than kly-o.com, no files or images, no advertising, no sharing anyone else’s personal information, and nothing designed to harass another person.

Reporting and removal. Every message carries a report button, and reports go straight to us. A message reported by several different accounts is hidden automatically while we look at it. We may remove any message, and may pause an account, at our discretion and without notice — a pause stops chat and generation together. Section 9 also applies if a message uses your likeness, work or brand.

How long messages are kept. The room holds only the most recent messages — roughly the last 500 — and older ones are deleted automatically as new ones arrive. Do not rely on it to keep anything. Reports and moderation records are kept longer, because they are the record of a decision.

The room is an optional extra, not part of what you pay for. We may change it, switch it off or remove it entirely at any time, and doing so does not affect your credits, your plan or the rest of the service.

28. Contact

Questions about these Terms? Email us at support@kly-o.com.